Frequently Asked Questions / Privacy Policy

Frequently Asked Questions

Is the Quiltsmart interfacing fusible?

Yes, Quiltsmart patterns are printed on lightweight fusible interfacing.

Are there interfacing handles included in the Mondo Bag pattern?

April 2018: We have updated the Mondo Bag Instructions so that the printed interfacing handles (& keystrap) are no longer necessary - you will only need the 4 rectangle grids. Instructions will be given for you to make the handles without the interfacing. We have also updated the Pocket & Key Strap instructions.This page works in conjunction with Mondo Bag instructions through Revision 9 (find Rev# in copyright under yardage chart). Please let us know if you have any questions - we are happy to help! info@quiltsmart.com For more information, check out our article under "Free Downloads": Quiltsmart Mondo Bag UPDATE -April 2018

Where do I find product updates?

Find products updates in our "Free Downloads" section along the top navigation bar. There are also some pretty cool variations.

Do you make presentations to guilds and shops?

Absolutely! Mattie (and team) have taught the Quiltsmart methods in Australia, Germany, the Netherlands, Mexico, Spain, and around the United States. We can custom tailor a program for you, or use one of our tried & true plans! Email us at info@quiltsmart.com for more info.

Does the ink on the interfacing come off, wash off, or smear?

There was at one time a problem with a lot of interfacing we received and it caused the ink to not absorb into the interfacing. We do NOT use that lot and it was not supposed to have been shipped to us. The problem is resolved, but if you happen to have some, it might get some residue on your machine bed. If it does, simply wipe it off right away with a soft cloth (paper towel is fine) and mild dish soap or regular hand soap. Do not use anything that your machine manufacturer would not recommend to clean your sewing machine bed.
Our ink is water-based, so no chemicals.
The interfacing nor the ink will wash away in the washing machine.

Privacy Policy

What is our Privacy Policy?

This privacy notice discloses the privacy practices for (www.quiltsmart.com). This privacy notice applies solely to information collected by this website. It will notify you of the following:

Information Collection, Use, and Sharing
We are the sole owners of the information collected on this site. We only have access to/collect information that you voluntarily give us via email or other direct contact from you. We will not sell or rent this information to anyone.

We will use your information to respond to you, regarding the reason you contacted us. We will not share your information with any third party outside of our organization, other than as necessary to fulfill your request, e.g. to ship an order.

Unless you ask us not to, we may contact you via email in the future to tell you about specials, new products or services, or changes to this privacy policy.

Registration (Wholesale Only)
In order to use this website, a user must first complete the registration form. During registration a user is required to give certain information (such as company name and email address). This information is used to contact you about the products/services on our site in which you have expressed interest.

Orders
We request information from you on our order form. To buy from us, you must provide contact information (like name and shipping address) and financial information (like credit card number, expiration date). This information is used for billing purposes and to fill your orders. If we have trouble processing an order, we'll use this information to contact you.

Your Access to and Control Over Information
You may opt out of any future contacts from us at any time. You can do the following at any time by contacting us via the email address or phone number given on our website:

Security
We take precautions to protect your information. When you submit sensitive information via the website, your information is protected both online and offline.

Wherever we collect sensitive information (such as credit card data), that information is encrypted and transmitted to us in a secure way. You can verify this by looking for a lock icon in the address bar and looking for "https" at the beginning of the address of the Web page.

While we use encryption to protect sensitive information transmitted online, we also protect your information offline. Only employees who need the information to perform a specific job (for example, billing or customer service) are granted access to personally identifiable information. The computers/servers in which we store personally identifiable information are kept in a secure environment.

If you feel that we are not abiding by this privacy policy, you should contact us immediately via telephone at 541-241-7544 or via email info@quiltsmart.com

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